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Mattress Firm Kierland | Beds & Mattresses Store Scottsdale AZ 85254

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This store accepts donations

Address
Mattress Firm Kierland
NE Corner of Scottsdale & Acoma
14601 N Scottsdale Rd
Ste 125
Scottsdale , AZ 85254
Mattress Firm Kierland is rated 4.6 out of 5 by 31.
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Mattress Firm Promotion
Mattress Firm Kierland is rated 4.6 out of 5 by 31.
Rated 4 out of 5 by from would use them again Service at this store was excellent. We had to change out the box springs for a lower profile set and they were able to deliver the new ones very quickly. The reason for the 4 stars instead of 5 is because of the promotional "discount" they offered. They gave us two standard pillows - the best of the three types offered - and we can't get the chemical odor out of them. They are made of some type of chunky foam material that smells like a mix of chemicals. The odor is so strong we had to remove them from the house.
Date published: 2016-08-26
Rated 5 out of 5 by from Outstanding service from start to finish! We are beyond impressed with the service of mattress firm. Brian was AN OUTSTANDING salesman who helped us tremendously make some great choices we are beyond happy with and Jesus's moving crew were FANTASTIC! They were on time & went above and beyond to help us figure out all of the mattresses for 2 different houses. They were so happy and nice~would recommend this team to anyone! Working in realestate...it's a treat to meet great people like this! I plan to recommend them to all my clients! :)
Date published: 2016-03-11
Rated 5 out of 5 by from NO MORE LOWER BACK Issues! I just took delivery of my Tom Brady bed, the Beauty Rest Black. Eric and Jose put the "Red Carpet" down, slipped on their booties and set up my Beauty Rest Black bed in a matter of minutes. My wife and I commented on how we didn't wake up in the middle of the night, like usual. We both slept later and felt more rested in the morning. When I went into the store I told them, I had lower back problems. He took me to my Black bed and once on the bed, I was sold. Great purchase experience!
Date published: 2017-02-15
Rated 5 out of 5 by from Great service from Stan! I recently purchased a mattress for my elderly mother. She had been having hip pain and discomfort from her old mattress. Stan was our sales rep and he was amazing! Stan went above and beyond to find the right mattress within our budget parameters, and kept a pleasant attitude through the process. He is very knowledgeable and has a great demeanor. Mom now has a new mattress and is extremely happy with it. P.S. Service delivery reps were super helpful as well!
Date published: 2017-01-31
Rated 5 out of 5 by from Wonderful experience. Stan Phillips is a friend and very informative and wonderful to work with. I would recommend him to anyone. He took his time working with me and my husband on two separate occasions until we were ready to make our purchase. It will a big deal for us because it was such a major purchase. Stan made it a very good experience. Our delivery guys were amazing too. Friendly and professional and smiling and they covered their shoes with booties so protect our carpeting.
Date published: 2017-01-22
Rated 1 out of 5 by from POOR SERVICE AND POLICY I bought a floor sample and new bed frame. I wasn't told until I went to pick it up and a day before I needed it for company that the set was extremely faded from sitting near the front window. I accepted that. I also purchased a new bed frame to go along with the mattress. I was given an unboxed frame since it was the last one in store. I get home. The frame is King size. I bought a queen. I returned the frame on 4/7 and my neighbor noticing my situation gave me a free one from his garage. It is now 4/25 and I still have not received the credit for my bed frame. I was first told 3 days. Then ten days. Then told they made a mistake and it's going to take more time. Apparently the stores paperwork must be reviewed by a corporate office before being processed. I am getting tired of making trips to your store to find out the status of my credit from a product that you sold me that was the incorrect size.
Date published: 2016-04-25
Rated 5 out of 5 by from Customer Service Is Not Dead Here! I recently used the online site to purchase a mattress but when needing some after sale customer service had to turn to a brick and mortar store for customer service. Thank goodness for this location and Stan Phillips! While he wouldn't be getting any commission he spent time with me, advocated for me and finally got me in the right mattress.
Date published: 2017-02-09
Rated 1 out of 5 by from They did not deliver as promused The experience at the store was great. They were supposed to deliver yesterday to my daughter at her apartment. They never arrived. Delivery was scheduled between 5-8 pm. Called around 7 just to check. No answer at the store. My daughter had to sleep in the floor. Really irritated and really not happy.
Date published: 2016-08-14
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Shop Mattresses
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