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Mattress Firm Novato | Beds & Mattresses Store Novato CA 94945

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Mattress Firm Novato
232 Vintage Way
Novato , CA 94945
Mattress Firm Novato is rated 4.8 out of 5 by 161.
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Mattress Firm Promotion
Mattress Firm Novato is rated 4.8 out of 5 by 161.
Rated 5 out of 5 by from Superior Customer Service I first purchased a mattress on Jan1st, 2016 and had a typical customer service experience with the associate. After some time passed, my husband and I realized the bed was not a correct fit for us. I was anticipating a nightmare trying to exchange the bed and get a new one. Virginia was extremely helpful in getting everything arranged and making it a very easy process. Sleep Train handled the whole process with amazing customer service and we have a new bed that we really love. Thank you for making us feel like valued customers! I should mention that Elliott was also very helpful in listening to our wants/needs and helping us find a mattress that would work well.
Date published: 2016-06-17
Rated 5 out of 5 by from Love my Novato Sleep Train! Thank you Romeo at Novato's Sleep Train Mattress Store. Came in with the whole family at 7pm, with closing time at 8. While the kids were entertained at the kids play station, Romeo listened to what my wife and I were hoping for in a mattress, Romeo asked a few very simple questions and helped us find our perfect bed. Not pushy, not overbearing, Romeo just let us find our mattress with a little assistance. We even learned a thing or two and I'm 100% satisfied with Sleep Train and their customer service. We received a complementary high-end cooling pillow and a set of fitted bed sheets and a mattress cover. Impressive!
Date published: 2016-07-25
Rated 3 out of 5 by from Good bed, average service I initially had a fantastic sales experience. Once the bed was delivered, my boyfriend complained that it was too firm for him to sleep on. I called the store to ask about mattress toppers (since mattresses cannot be returned before 30 days). The sales rep who had originally helped me was unfriendly and unhelpful. She was unwilling to give me advice on brands or materials to look for in a topper, and seemed uninterested in finding a way to make me happier with my purchase. I felt that her stellar customer service was conditional on whether she was going to make any more money from me or not. Since the Novato Sleep Train no longer stocks mattress toppers, my inquiry was a waste of her time.
Date published: 2016-12-08
Rated 5 out of 5 by from Excellent Price Excelent Service Excellent Result I want to give a shout out to Ed Phillips, the Novato store manager. Over the phone he agreed to match a competitor's price. When we got to the store he also matched the sales tax deduction. He then gave us great advice about care and breaking in of the mattress and arranged for delivery the next day. The delivery guys were superb, They gave us a 2 hour window so we didn't have to stick around all day. They came when promised, taking our old mattress away and even putting the dust cover on the new one. Couldn't be happier with the BeautyRest product or SleepTrain's customer service.
Date published: 2015-11-05
Rated 5 out of 5 by from Wonderful service This was my first time visiting Sleep Train and I was more than satisfied with my experience. I was greeted by a friendly and very informative woman named Dani who answered all of my questions and had me out the door in a timely manner feeling happy and sure that I had chosen the best, in my first ever bed purchase. The delivery was made the following day by two men who were very sweet and friendly. They worked so quickly and had my bed all set up and ready for me in what seemed like seconds. Very satisfied customer and will be recommending Sleep Train!!
Date published: 2016-07-31
Rated 5 out of 5 by from Great Store! A few weeks ago I puchased a mattress and boxspring from Jared. My old mattress had been causing me to wake up aching for far too long, so I bit the bullet and went in looking for a better mattress. Jared really listened to me and didn't try to upsell me at all. Based on what I told him, he directed me through a series of tests, helping me find what I now think is my perfect mattress. I'm now sleeping far better and not waking up in pain. I highly recommend Sleep Train, and Jared in particular. I also like that they give back to foster kids.
Date published: 2016-02-19
Rated 5 out of 5 by from Great Service I went in looking for a mattress on sale for less than $300.00. I was hoping for some great end of the year specials. The salesperson, Jacob, showed me some mattresses that would meet my price requirements. In addition, he performed some online research to compare prices. In the end, he demonstrated that Sleep Train had the best prices, and he also convinced me to pay just a little bit more for a much better mattress. I ended up paying about $450.00 for a mattress (including tax and delivery). I felt good about my purchase and experience.
Date published: 2015-12-30
Rated 3 out of 5 by from It is just ok We were looking for a twin mattress. The salesman had us try a couple although we told him that we did not have any price limits or anything that would limit our search. The store had a selection. I would rather try a bunch of them, but he was not so interested. As for providing detailed info on the bed, I just felt there was something lacking as in he was not providing the full information. It just felt like he was trying to do a sale. The display of the twin mattresses was just horrible. It could have been done better.
Date published: 2016-11-01
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Mattress Firm in Novato, California is set out to be a different kind of mattress store; focused on a unique shopping experience for the customer with a large selection of quality brand name mattresses, beds and bedding products, combined with competitive pricing and knowledgeable, well trained sales associates. We also continuously offer a variety of mattress sales and discounts so make sure to check back frequently!

As Mattress Firm has grown from a small 250 store chain to the nation’s largest 2000 location strong mattress retailer, we’ve expanded the level of service and selection for our valued customers. Our Mattress Firm in Novato, California offers same day Red Carpet delivery and our unique color by comfort matching system guides consumers in selecting the right mattresses for their personal needs.

Whether our consumers are faced with snoring, backaches, or just trouble falling asleep, now more than ever Mattress Firm has an unparalleled array of sleep solutions. Embracing the latest research showing the link between proper sleep and good health, Mattress Firm in Novato, California has an expanded selection to include the fast growing category of specialty mattresses and beds to include Tempur-Pedic, iComfort, and Optimum products.

Mattress Firm….Save Money. Sleep Happy.