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Mattress Firm El Paseo de Saratoga | Beds & Mattresses Store San Jose CA 95130

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Mattress Firm El Paseo de Saratoga
1500 El Paseo de Saratoga
San Jose , CA 95130
Mattress Firm El Paseo de Saratoga is rated 4.6 out of 5 by 50.
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Mattress Firm Promotion
Mattress Firm El Paseo de Saratoga is rated 4.6 out of 5 by 50.
Rated 5 out of 5 by from Excellent service! I needed to replace a bed in my second home. I went into the Sleep Train store near me where I've bought several other beds in the past. This time was not different than in the past. The salesperson was extremely helpful. He was the only person in the store, and it was not his usual store. Nonetheless he helped both me and another customer at the same time and I went away completely satisfied. Beds are expensive but I caught a sale. The only glitch was on the delivery. They went to the wrong place (Google Maps fault actually). However, they called and we sorted things out quickly. The bed is very comfy. We are sure our guests are going to fight over who gets to sleep in that room now!
Date published: 2016-02-04
Rated 3 out of 5 by from Good mattress but poor service The mattress was a good buy! We bought an adjustable base, but there was a problem with the motor. So, they replaced it with another model of the same brand. The delivery service was good. However, there was a problem. We were promised three free gifts with the mattress purchase, but when the mattress was delivered none of the free gifts were delivered, which was an unpleasant surprise. When we asked the salesman/manager about it, he reneged on his promise. Finally, we got two of the three gifts, but it was a very painful process. We went to Sleep Train because of their reputation for excellent customer service. We were extremely disappointed with the customer service we received this time!
Date published: 2015-12-20
Rated 5 out of 5 by from Great Service! I was looking for some sort of deal on a Tempur Pedic, and stopped by during their Clearance sale. Steve helped me decide on the right mattress. He then found me a base to match that had been returned for being "too high" at a great savings! I bought a king, but once it was delivered, I saw I really needed a Cal. King. Calling the next day, Steve wasn't in and I left a detailed message. I called the next day because I hadn't heard back and I was told "Steve isn't here, but it's all arranged except delivery" which happened later that same day. I thought that since the "deal" base was a one of a kind discount, I would have to pay for a new base, but Steve rolled the discount over to my new bed setup for me! Super easy and very helpful!
Date published: 2016-02-12
Rated 5 out of 5 by from Fantastic! I was referred by a friend of mine to check this store out as I just moved to the area. When I arrived, Pablo, the rep on site, was with another customer, but he acknowledged my arrival and told me he'd be right with me. This was preferred, as it allowed me to take a look around and get a feel for some different beds at my own leisure. When Pablo finished with the previous customer, he came over and we discussed what I was looking for. Based upon what I had found "trying out" mattresses we quickly were able to identify two brands that fit my criteria. I ended up my call on one. Very easy process and was happy with the entire experience, which included the same day delivery that actually arrived when they said they would (somewhat rare these days).
Date published: 2016-07-20
Rated 2 out of 5 by from Disappointed I bought a mattress back in Oct. Did not realize that you were only allowed one exchange/return. No one told me about an exchange/return fee and I was told they would waive the delivery fee. The mattress that was delivered felt nothing like the one in the store. I exchanged it for another mattress and this mattress is very uncomfortable....however I can do nothing about it. I have also been overcharged for my new mattress and it has now been almost a month of phone calls to try and get this charge resolved....still trying.
Date published: 2016-01-03
Rated 5 out of 5 by from Superior Service We purchased a mattress from Rod at the El Paseo store a few weeks ago. We were very pleased with his service and knowledge. He was very patient with us & did not pressure us into items outside of our desired budget or comfort level. He found a price match for us without us requesting it. We were very impressed that he used the lowest price found too - we purchased the same mattress in February at another store & they did NOT initially use the lowest price. Thank you Rod - sleeping better already.
Date published: 2015-11-16
Rated 1 out of 5 by from Mattress Not happy at all with them mattress. The first one I ordered was great. This is supposed to be exactly the same. Has a different feel to it. Not made the same. Has s terrible odor that won't go away. Will probably have to return it and purchase another somewhere else. This was the 3rd mattress they had to deliver to me as the others were damaged in some way. Also found some long dark hair on at tress pillow top like someone else had used it. I am blonde!
Date published: 2015-10-25
Rated 5 out of 5 by from No pressure sale When I came in today my wife and I had made a decision to buy either a Temperpedic or a Sleep Number system. Your manager Roderick Barkley was able to answer all our questions without pushing to "close" the sale. He was able to show all the benifits of your bed in such a way that we made a decision to purchase immediately. I must say that we were just visiting the San Jose, California area and we live in Las Vegas, Neveda, but still bought here
Date published: 2015-10-28
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Mattress Firm in San Jose, California is set out to be a different kind of mattress store; focused on a unique shopping experience for the customer with a large selection of quality brand name mattresses, beds and bedding products, combined with competitive pricing and knowledgeable, well trained sales associates. We also continuously offer a variety of mattress sales and discounts so make sure to check back frequently!

As Mattress Firm has grown from a small 250 store chain to the nation’s largest 2000 location strong mattress retailer, we’ve expanded the level of service and selection for our valued customers. Our Mattress Firm in San Jose, California offers same day Red Carpet delivery and our unique color by comfort matching system guides consumers in selecting the right mattresses for their personal needs.

Whether our consumers are faced with snoring, backaches, or just trouble falling asleep, now more than ever Mattress Firm has an unparalleled array of sleep solutions. Embracing the latest research showing the link between proper sleep and good health, Mattress Firm in San Jose, California has an expanded selection to include the fast growing category of specialty mattresses and beds to include Tempur-Pedic, iComfort, and Optimum products.

Mattress Firm….Save Money. Sleep Happy.