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Mattress Firm San Mateo Downtown | Beds & Mattresses Store San Mateo CA 94402

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Mattress Firm San Mateo Downtown
491 S El Camino Real
San Mateo , CA 94402
Mattress Firm San Mateo Downtown is rated 4.6 out of 5 by 58.
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Mattress Firm Promotion
Mattress Firm San Mateo Downtown is rated 4.6 out of 5 by 58.
Rated 2 out of 5 by from Terrible follow up! The bed was too high when it arrived. They said they would bring the shorter legs later that day and change it.. That night they came with the incorrect legs, they came twice the next day with the wrong legs and not till the 4th trip two days later did they bring the correct parts to complete the mattress installation and we could finally make the bed. Since when we purchased the mattress, my only concern was the height of the mattress it would have been great if he would have sent along the shorter legs in case it did not work out or if not send the correct parts the first time not the 4th time two days later!
Date published: 2017-03-05
Rated 2 out of 5 by from Great in-store, Poor everywhere else I had a great experience in the showroom with my sales associate. He was very knowledgeable and conversational. However, I never received a delivery time window the day before my scheduled delivery and spent 45 mins waiting on the customer service help line before giving up. I also left a message at the showroom and never received a response. I had to wait until the showroom opened at 10am the next morning to call again and get an answer, which was the day of my delivery. I was told the website had my delivery information; if it did, it was not possible to locate it. I am now missing a day of work because of this conflict that was easily avoidable. I'm afraid I'll be heading to another store for my next mattress purchase.
Date published: 2016-08-25
Rated 5 out of 5 by from Very Good Experience Our salesman Daniel (at the San Mateo location on El Camino and 4th) hit the perfect mark of helpful and informative without trying to "sell" us. He also thankfully did not try to immediately sell us on a $3K bed (which was our experience at their main competitor) nor does ST hide their prices which is also done at Mancini. Daniel was patient with us and when we finally found our bed he quickly gave us a great deal without hassle. Communication about the Delivery could have been a bit better. No real complaints. Just make sure if quickness of delivery is paramount that you tighten that up at the point of sale. It was not a critical issue for us so in the end it was a minor issue. Overall, very satisfied with our experience.
Date published: 2016-05-17
Rated 5 out of 5 by from Excellent from beginning to end! It was 15 years since we last bought a mattress and we decided it was time to get a new one. We got our first mattress at Sleep Train and had a good experience 15 years ago so why change. We had an excellent experience at the San Mateo store. Daniel helped us...he educated us on the new mattresses, spent ample time letting us try multiple mattresses and then gave us time to decide which was the best one for us. No pressure. We got a great deal too since there was a sale. Hope this one lasts another 15 years. Will be back again!
Date published: 2016-02-21
Rated 1 out of 5 by from A terrible delivery experience I compared prices and delivery times and ordered a queen bed frame from SleepTrain to be delivered the next day. The delivery window given was "They'll call you with a time later tonight". They called and gave me time with no option available. Cancelled and adjusted plans for the next day to be here. The delivery truck did not come in that window (in the AM) I called customer service twice to find out what was going on. I got a new time (in the afternoon). Cancelled plans again. The truck missed the afternoon time as well. Had to call to find out the truck was running behind. Duh. Whole day shot. Cancelled the order but that also took three phone calls and another day because apparently they cannot give me my money back while the merchandise is on the truck.
Date published: 2015-10-28
Rated 5 out of 5 by from Excellent experience We purchased a temperpedic mattress from Mike a week ago. He helped us figure out which mattress would be best for our sleeping styles. This was a major purchase for us and he walked us through the process so we were comfortable with spending the money, but he never once put pressure on us to go through with the sale. He's also hilarious, told some great stories, and made the experience fun. The whole experience was awesome. Sleep Train is great, but the Sleep Train in downtown San Mateo is the best!
Date published: 2016-04-10
Rated 3 out of 5 by from Not the Same I have bought all my beds from Sleep Train and referred many friends to your stores. While the sales experience was the same (friendly, no pressure), the delivery experience was a disappointment. My box spring was damaged and the delivery guys scratched my hardwood floor after dragging the mattress on the floor. Apparently they were supposed to wear booties and lay down a blanket -neither happened. I have been a loyal customer, but will consider other stores in the future.
Date published: 2016-05-04
Rated 5 out of 5 by from Great sales experience I had a great experience buying my first tempurpedic from sleeptrain. David, the sales associate, answered all our questions and patiently waited for our long decision making process (it took us 7 days and two trips to the store). He heard our concerns and gave us a great offer which increased the value of our purchase a lot! Most importantly we never felt pressurized to make the purchase which is a rarity these days!
Date published: 2016-08-16
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Mattress Firm in San Mateo, California is set out to be a different kind of mattress store; focused on a unique shopping experience for the customer with a large selection of quality brand name mattresses, beds and bedding products, combined with competitive pricing and knowledgeable, well trained sales associates. We also continuously offer a variety of mattress sales and discounts so make sure to check back frequently!

As Mattress Firm has grown from a small 250 store chain to the nation’s largest 2000 location strong mattress retailer, we’ve expanded the level of service and selection for our valued customers. Our Mattress Firm in San Mateo, California offers same day Red Carpet delivery and our unique color by comfort matching system guides consumers in selecting the right mattresses for their personal needs.

Whether our consumers are faced with snoring, backaches, or just trouble falling asleep, now more than ever Mattress Firm has an unparalleled array of sleep solutions. Embracing the latest research showing the link between proper sleep and good health, Mattress Firm in San Mateo, California has an expanded selection to include the fast growing category of specialty mattresses and beds to include Tempur-Pedic, iComfort, and Optimum products.

Mattress Firm….Save Money. Sleep Happy.