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Mattress Firm Branford | Beds & Mattresses Store Branford CT 06405

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This store accepts donations

Address
Mattress Firm Branford
Across from Branford Carwash next to AT&T
927 W Main St
Branford , CT 06405
Mattress Firm Branford is rated 3.3 out of 5 by 12.
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Mattress Firm Promotion
Mattress Firm Branford is rated 3.3 out of 5 by 12.
Rated 1 out of 5 by from Delivery issues Received our delivery on Monday, Sept. 26 - found out that they did not have the split box spring on the truck. Delivered new mattress and took old mattress, left old box spring. The delivery person had difficulty working his phone so that I could sign for the order. It is still not clear if I signed for the entire order because all that appeared on the screen was a line for a signature. I contacted the manager as soon as the delivery people left and was told that she saw the box springs in the back of the store and that she would right back to me about delivery. I waited until Friday (FRIDAY) and I called back. I spoke to John who said "the delivery people" were supposed to come by the store to pick up the box spring. He told me he would call me back. We shall see how long this takes.
Date published: 2016-09-30
Rated 3 out of 5 by from Good experience, but,... Although service was overall good, they said they could deliver to us at our convenience, but then called the day of delivery to state they would be there 4 hours before the agreed time, salesman called to say they could not deliver at the agreed upon time. My wife had to leave work early which was what we were trying to avoid, salesman said he would refund delivery charge but that never happened. Other than the above, the bed is great!
Date published: 2017-04-03
Rated 5 out of 5 by from Happy customer Went into the showroom on Saturday - no pressure tactics from the salesman! Told him what we were looking for and he immediately showed us exactly that! The purchase couldn't have been easier and not stressful (as has been the case in other mattress stores). The delivery folks were on time, polite and efficient setting up ! Very happy with this experience.
Date published: 2016-11-14
Rated 1 out of 5 by from Awful outcome I believe the person selling the product needs to know about the product. I was extremely unhappy with what I ended up with when I told her want I was looking for and I trusted them as it was what they helped me pick out.
Date published: 2016-09-28
Rated 5 out of 5 by from Exemplary service Much thanks to Johnathan and Donna for a great experience buying my new mattress set. Two wonderful people. Very knowledgeable and a pleasure to meet and do business with
Date published: 2016-10-09
Rated 5 out of 5 by from Great Selection,Great Service Staff ! The staff at the Branford Store was friendly and knowledgeable. My purchases were made at Mattress Firm because of the customer assistance given to me by their staff.
Date published: 2016-11-29
Rated 1 out of 5 by from Will never use again! Unfortunately we will not be using Mattress firm ever again!!! We had a delivery scheduled for last Monday after taking the afternoon off, they came with the wrong size box spring!! We had ordered a queen split box spring but it was a full. Donna in the Branford, Connecticut branch was very apologetic, and rescheduled the delivery for the end of the week. I was nervous to have a Friday, end of day time because I thought what if this happens again. I have family coming this weekend and I need that bed delivered!! Donna assured me that it would never happen again, she said she, " double, double checked" well Friday afternoon came (another afternoon I took off!!) and at 4:00 the wrong box spring was delivered once again!! After speaking with Richard in the Branford branch , he apologized, but I knew I wasn't going to get my bed for the weekend. We gave up on the delivery service and my husband is going to try to get it in his car when it is finally delivered to the Branford branch this Thursday. I know mattress firm is in transition but seriously!!! This was the most frustrating experience I have ever dealt with !! ~ Janice Cunningham
Date published: 2016-08-08
Rated 4 out of 5 by from Good service They were friendly, helpful, and very patient. No more pushy than we'd expect from salespeople. That is their job.
Date published: 2016-12-09
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