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Mattress Firm Old Saybrook | Beds & Mattresses Store Old Saybrook CT 06475

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This store accepts donations

Address
Mattress Firm Old Saybrook
Between Monkey Farm & Subway
555 Boston Post Rd
Old Saybrook , CT 06475
Mattress Firm Old Saybrook is rated 4.6 out of 5 by 18.
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Mattress Firm Promotion
Mattress Firm Old Saybrook is rated 4.6 out of 5 by 18.
Rated 4 out of 5 by from Employees are the best Hard on employees being alone in store. Not fair to them. They were awesome and tried to help all of us at one time. Had to wait for delivery date due to frame not being available. Also, had to cancel mattress cover - again, product not available until mid-October. Don't sell customers items that are not available. Very frustrating. I am trying to adjust to the new mattress. Trying to give it a week or so before possibility changing it. This is due to serious medical issues. Workers were sensitive to my needs/issues. Going to give it a chance. I may not recommend Mattress Firm at this time. Again, will give it time. Thank you.
Date published: 2016-09-21
Rated 5 out of 5 by from Excellent service My sales rep., Ken, greeted me at the door. He was friendly and helpful, but not pushy. He was able to answer all of my questions. I was able to try several mattresses in different price ranges and he did not try to steer my toward the most expensive one. He helped my find the mattress I would be happy with. He also explained other bedding products and again showed me all my choices but did not try to decide for me. All the staff in this showroom in Old Saybrook CT were helpful and friendly. It was my first time in this store and I will definitely go back in the future.
Date published: 2016-08-03
Rated 1 out of 5 by from Worst customer service I ordered a queen Serra bed, adjustable base, and headboard 2 weeks ago. Three deliverys later, the bed still not fully assembled and headboard not assembled. Wrong items have been delivered and the headboard was manufactured wrong so it could not be assembled. I've been waiting for 1 week to hear from the DM, and they have not called yet to rectify this. I am so unhappy and dissatisfied. I want a full refund, and I want the bed and headboard out of my house. I will never buy from this company. Such a lack of respect. The customer service rep, and then the supervisor I spoke to were not helpful and read from a script. It is poor management to not call a dissatisfied customer back and try to resolve an issue that is not the customer's fault! Two weeks! No results and no assembled bed is outrageous!
Date published: 2016-07-24
Rated 5 out of 5 by from Amazing Service I recently went in and bought a mattress from this location and was assisted by the assistant store manger Gay. She was wonderful! She explained to me which mattress's were the most comfortable and affordable. I left completely satisfied and with a new mattress that day. I couldn't say enough about how easy this experience was at Mattress Firm. Thank you. I will definitely be back!
Date published: 2017-02-20
Rated 5 out of 5 by from Amazing Customer Service On Saturday I walked into the Old Saybrook store and was greeted immediately by John the manager. John worked with me to help me find the right bed to meet my personal and financial needs. No high pressure sales, just home town, friendly, professional, customer service. John listened to my budget and helped me find the perfect set, for years of sleep enjoyment to come.
Date published: 2016-11-28
Rated 5 out of 5 by from Great service We purchased our bed and mattress several years ago at the Old Saybrook location and received great service. We like to shop local and decided to get our next mattress at the same location. Within 24 hours, we selected a new mattress and had it delivered to our home! Our salesperson, John, was very knowledgeable, professional, and courteous. Thank you!
Date published: 2017-01-05
Rated 5 out of 5 by from John is great! John helped us find the perfect mattress set and went above and beyond to make us happy, including setting us up with box springs and frames for us to use in our spare rooms. We are very pleased with the service and the quality of the products.
Date published: 2016-10-04
Rated 4 out of 5 by from Wonderful mattress buying experience Buying a mattress can be an overwhelming experience with so many options, but the salesman simplified the process and actually made it quite easy to find the right mattress without having to try out every mattress in the store.
Date published: 2016-09-05
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Mattress Firm in Old Saybrook, Connecticut is set out to be a different kind of mattress store; focused on a unique shopping experience for our valued customers with a large selection of quality brand name mattresses, beds, and bedding products, combined with competitive pricing and knowledgeable, well-trained sales associates. Mattress Firm also has leading consumer guarantees ensuring the comfort & satisfaction of our valued customers.

As Mattress Firm has grown into America’s #1 mattress retailer with 3,500+ locations, we’ve expanded the level of service and selection for our valued customers. Mattress Firm in Old Saybrook, Connecticut offers same day mattress delivery with the guaranteed lowest prices. Our unique color by comfort matching system help guide consumers to the right mattresses for their personal needs. We make it easy to find the best mattress for a great night’s sleep!

Whether customers are faced with snoring, backaches, or just trouble falling asleep, now more than ever Mattress Firm has an unparalleled array of sleep solutions. Embracing the latest research showing the link between proper sleep and good health, our mattress store in Old Saybrook, Connecticut has an expanded selection of specialty mattresses and beds, including advanced memory foam mattresses, Beautyrest Black Hybrid, Serta iComfort, and other top designs.

Same Day Mattress Delivery is available across the United States for all standard mattress sizes including options in twin, twin xl, full, queen, and king sized mattress sets.

Mattress Firm…Save Money. Sleep Happy. ™