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Mattress Firm South Loop | Beds & Mattresses Store Chicago IL 60605

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This store accepts donations

Address
Mattress Firm South Loop
Roosevelt & State - Free Parking in Jewel Lot
3 E Roosevelt Rd
Chicago , IL 60605
Mattress Firm South Loop is rated 4.3 out of 5 by 51.
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Mattress Firm Promotion
Mattress Firm South Loop is rated 4.3 out of 5 by 51.
Rated 5 out of 5 by from Absolutely AMAZING CUSTOMER SERVICE! My 3 year old Stearns and Foster, King mattress split open and the Mattress Firm warranty folks determined it to be a manufacturer's defect. I went to the Lincolnwood MF which is closest to my home. I was given NO assistance except that they told me I would have to PAY an additional $1000 since the warranty credit was not enough to purchase a new mattress. So I went to the South Loop MF, where I met Jasmine Loving. She was AWESOME! She found a mattress for me and took such amazing care of me that I felt like a VALUABLE CUSTOMER!! Thank you so much for helping me Jasmine. You are who I will continually come back to for future business.
Date published: 2017-03-20
Rated 5 out of 5 by from Wonderful service and FAST! Carmella was the sales associate who welcomed me, showed me around the floor and really took her time with me. She was kind, understanding and wasn't overbearing with her sales tactic. I wasn't completely sure I would purchase a bed when I went in, but I came out with a bed and free delivery set-up for only one day later!! AND the price was good. She really worked with me and even allowed me to try different beds without making me feel pressured to go with the higher end beds. Although those beds were great, they are out of my budget range for now. But we found a happy medium and I couldn't be more pleased with my experience. If at all possible, please give Carmella a raise!!! She deserves it.
Date published: 2015-09-09
Rated 5 out of 5 by from Fantastic customer service! I stopped into Mattress Firm on a hunch. I was looking for a box spring and did not see any online and assumed they did not sale box spring separate from a mattress purchase. Eduardo was the sales associate on duty. He was welcoming and very knowledgeable. He showed me the box springs and explained each upgrade. He was very personable through the entire process. My box spring was delivered the very next day. The delivery personnel were in and out within minutes. I am very pleased with my purchase and will definitely choose Mattress Firm when making my next mattress purchase
Date published: 2015-12-13
Rated 5 out of 5 by from Best people in the business! I recently moved to Chicago and came into mattress firm because it was close to my apartment. I had been looking at all the sales online and stopped in. Eduardo and Joe were both very welcoming and funny. They helped me find the perfect firmness within three beds! No wasting time laying on every single one. They gave me the deal of a life time I just couldn't pass up! On top of that, they went above and beyond with helping learn about the local stores and food. They were very funny fast and helpful. They even called to get a spot opened for my delivery since none were currently avaliable! Delivery was schedule between 5-8. They came at 5:10 and were gone by 5:15! Super fast and easy! Definitely would recommend to anyone looking for a new mattress!
Date published: 2015-08-15
Rated 5 out of 5 by from Excellent All The Way Around I love my bed! I got my bed six days ago and was pleased with the whole process start to finish. Antonio greeted my mother and I at the door. He was friendly, professional, and very helpful. He made the process easy, and I felt confident picking my new bed. I love that I was able to do a payment plan. My back was actually bothering me when I got my bed delivered, but after sleeping on it, it felt better when I woke up. I don't toss and turn like I was before. It was a very positive experience and I would highly recommend Mattress Firm.
Date published: 2016-04-07
Rated 5 out of 5 by from Expectations exceeded Reading is fundamental; I saw the big, bold red numbers on a sign placed on the mattress. I assumed it was the per piece price cor a twin and the rate would increase as the mattress size elevated. The salesman educated my ignorance and went to his computer to locate a quality mattress I could afford..the mattress selection..last year's model of the bed I wanted..significantly lower in price..we slept on the mattress last night and my husband did not snore..great mattress
Date published: 2016-07-30
Rated 1 out of 5 by from BEWARE on phone waiting for refund. Ordered a mattress on Friday was told it would come on Monday. I provided two phone numbers that were not utilized and then the sales person called me after delivery left to tell me there was nothing that could be done. Now on my third 1-800 to try and get my money back. Chat did not help, the store was no support, and the email address they give you does not respond. Hoping someone picks up the 1-866-942-3551 number soon.
Date published: 2016-08-15
Rated 1 out of 5 by from Oops How can I write a review, when I don't have my bed? The delivery people came out while I was on my way home. I was given a time between 6:15-8:15. Instead of making my delivery the last one, they immediately stated sorry, you have to reschedule. So, I tried to reschedule for Saturday and you guys can't accommodate me? I'm seriously thinking about cancelling the whoke order. That's your review.
Date published: 2016-12-24
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Mattress Firm in Chicago, Illinois is set out to be a different kind of mattress store; focused on a unique shopping experience for our valued customers with a large selection of quality brand name mattresses, beds, and bedding products, combined with competitive pricing and knowledgeable, well-trained sales associates. Mattress Firm also has leading consumer guarantees ensuring the comfort & satisfaction of our valued customers.

As Mattress Firm has grown into America’s #1 mattress retailer with 3,500+ locations, we’ve expanded the level of service and selection for our valued customers. Mattress Firm in Chicago, Illinois offers same day mattress delivery with the guaranteed lowest prices. Our unique color by comfort matching system help guide consumers to the right mattresses for their personal needs. We make it easy to find the best mattress for a great night’s sleep!

Whether customers are faced with snoring, backaches, or just trouble falling asleep, now more than ever Mattress Firm has an unparalleled array of sleep solutions. Embracing the latest research showing the link between proper sleep and good health, our mattress store in Chicago, Illinois has an expanded selection of specialty mattresses and beds, including advanced memory foam mattresses, Beautyrest Black Hybrid, Serta iComfort, and other top designs.

Same Day Mattress Delivery is available across the United States for all standard mattress sizes including options in twin, twin xl, full, queen, and king sized mattress sets.

Mattress Firm…Save Money. Sleep Happy. ™