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Mattress Firm Norwood | Beds & Mattresses Store Louisville KY 40222

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This store accepts donations

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Mattress Firm Norwood
7607 Shelbyville Rd
Louisville , KY 40222
Mattress Firm Norwood is rated 4.6 out of 5 by 28.
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Mattress Firm Promotion
Mattress Firm Norwood is rated 4.6 out of 5 by 28.
Rated 5 out of 5 by from Best Sales Experience When I first entered mattress firm a few weeks ago, I was very apprehensive as I've had horrible experiences with mattress stores and salesmen in general. Shawn immediately put that fear to a halt after greeting me so politely and taking such good care of my needs. He explained the comfort colors and mine was orange (plush). He did a great job at explaining to me why the bed would suit what I need and I ended up going with the beauty rest black. I reflected back to my previous experience with the sleep outfitters next door and was astounded at how much kinder he was (especially to my kids). He also showed me pictures of his beautiful baby and really made me feel like I was a guest and more than a customer. If you need a mattress, you definitely need to visit Shawn at Mattress firm.
Date published: 2017-04-20
Rated 5 out of 5 by from Great customer service! Cody thoroughly explained the differences between each type of mattress in which I had interest. Very knowledgable rep.
Date published: 2015-08-10
Rated 1 out of 5 by from No customer service Was sent an email about a recent purchase I made--which was NOT me. When I tried to get help and explained I haven't made a "recent purchase," they just said, "You need to contact the store where you made the purchase." The notification doesn't give a date or even state where this purchase was made. I am being bombarded still with emails asking for reviews and how was their service. Really, you think that'll make me happy?
Date published: 2017-01-25
Rated 5 out of 5 by from Awesome Manager I recently purchased a mattress from this store Shawn the manager is the most polite and helpful sales associate I have ever had the pleasure of dealing with in my whole life. He is very knowledgeable about the products and seems truly concerned about what is best for the customer. There was a bit of a snafu with the mattress I wanted (no fault of Shawns) just a problem at the warehouse, Shawn was quick to take care of the problem, also to get me a deal to compensate for the warehouse failure. Shawn made me feel as if I am the most important customer ever. I would recommend anyone wanting new mattress to see Shawn at this store. He will treat you right...PS to managemet above Shawn he deserve a raise in pay and rank because after the mishandling of your warehouse if it had not of been for Shawn I would have taken my business elsewhere and given your store a seriously horrible review. Thank you Shawn
Date published: 2017-04-17
Rated 2 out of 5 by from OK. salesperson was knowledgeable and helpful. I purchased my set on 8-17-2015. I was happy until I was told I had to go to another store to pick up my box springs. Then when I arrived at that store, I was told that I had to go to the warehouse across town to pick it up because they did not have one. This cost me some inconvenience of loss time and gas money to go around town. I needed the set yesterday, so I could not wait on a delivery date.
Date published: 2015-08-19
Rated 1 out of 5 by from Broken mattress delivered - never replaced! Loved the buying experience until the mattress was not replaced after arriving completely deflated on one side. I kept being asked to let them call me to "schedule a delivery" yet regardless of attempts to text or call keep getting put off. Luckily I was able to stop payment on the mattress. Now I can shop elsewhere.
Date published: 2016-11-21
Rated 5 out of 5 by from Excellent and Quick I purchased a relatively cheaper mattress but it feels wonderful. The saleswoman at the store was absolutely wonderful and did everything in her power to get a fast delivery date. The delivery people were nice and set up the bed frame that was free of charge. Will recommend.
Date published: 2016-09-08
Rated 5 out of 5 by from Friendly and helpful service I'm so glad I went to mattress firm! They were so helpful from the moment we walked in the door. Not only did they help me find the mattress I wanted, but they did it with a smile on their face. They were very knowledgeable and answered all our questions very thoroughly.
Date published: 2016-06-23
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Shop Mattresses
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Mattress Firm in Louisville, Kentucky is set out to be a different kind of mattress store; focused on a unique shopping experience for our valued customers with a large selection of quality brand name mattresses, beds, and bedding products, combined with competitive pricing and knowledgeable, well-trained sales associates. Mattress Firm also has leading consumer guarantees ensuring the comfort & satisfaction of our valued customers.

As Mattress Firm has grown into America’s #1 mattress retailer with 3,500+ locations, we’ve expanded the level of service and selection for our valued customers. Mattress Firm in Louisville, Kentucky offers same day mattress delivery with the guaranteed lowest prices. Our unique color by comfort matching system help guide consumers to the right mattresses for their personal needs. We make it easy to find the best mattress for a great night’s sleep!

Whether customers are faced with snoring, backaches, or just trouble falling asleep, now more than ever Mattress Firm has an unparalleled array of sleep solutions. Embracing the latest research showing the link between proper sleep and good health, our mattress store in Louisville, Kentucky has an expanded selection of specialty mattresses and beds, including advanced memory foam mattresses, Beautyrest Black Hybrid, Serta iComfort, and other top designs.

Same Day Mattress Delivery is available across the United States for all standard mattress sizes including options in twin, twin xl, full, queen, and king sized mattress sets.

Mattress Firm…Save Money. Sleep Happy. ™