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Mattress Firm Back Bay | Beds & Mattresses Store Boston MA 02116

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This store accepts donations

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Mattress Firm Back Bay
811 Boylston St
Boston , MA 02116
Mattress Firm Back Bay is rated 3.9 out of 5 by 7.
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Mattress Firm Promotion
Mattress Firm Back Bay is rated 3.9 out of 5 by 7.
Rated 5 out of 5 by from Completely satisfied! I bought a mattress on Saturday and had it delivered yesterday. Mark, my salesman, was knowledgeable and personable; Romeo, my delivery guy, was pleasant and did an incredible job manhandling it up the tough set of stairs in my building. I couldn't ask for a more satisfying experience. Thank you so much!
Date published: 2017-02-02
Rated 5 out of 5 by from Really really happy I needed 2 mattresses quickly and Mark came through for me with great suggestions and a great price. He set up delivery when I wanted it to happen. So happy. Thanks Mark.
Date published: 2017-02-20
Rated 1 out of 5 by from Terrible delivery arrangement Disappointing end to a potentially wonderful relationship. Staff was wonderful but sadly the delivery experience trumps every good feeling we had about this business.
Date published: 2016-11-29
Rated 5 out of 5 by from Nice salesman. I love the mattress. If only I didn't have sleep apnea I'd sleep through the night. My nose and throat close up.
Date published: 2016-08-12
Rated 5 out of 5 by from Great Service Excellent service and and sales associate was very professional and patient with my purchase.
Date published: 2017-03-15
Rated 5 out of 5 by from GREAT SERVICE Patient, well informed, professional and adapted to my need.
Date published: 2017-01-22
Rated 1 out of 5 by from Disappointed is the word I walked into the Boylston street location on January 5th, picked a mattress set, filled out all of the necessary paperwork (i was doing the 90 day payment option) paid my first payment and was given a delivery date. That was a pleasant enough experience, but fast forward about a week later and I hadn't received any information as to when my delivery would actually happen, so I called the store. The person I spoke to tells me everything is all set and that I should receive an automated phone call later that day with a 2 hour delivery window. That phone call never came and when I went on the mattress firm website chat I was told that my order had been cancelled due to the store not sending them some information and that I'd have to call the store when they opened to find out what that information was and why it wasn't sent (mind you I'm moving during all of this). I call the store get the same person I spoke to before and explain the situation, he was very nice and said he'd call me back with more information. Once he gave me a call back he stated that someone from the chat side had intact cancelled my order and he's not sure why, but that all I had to do was come back in to sign a document yet again. No thank you is what I said, I went a locally owned mattress store picked out a mattress set and be frame for less than what mattress firm was going to charge me. If it wasn't for the actual service of the people in the store I would have given 0 stars. An absolute waste of time and energy! I will never again have any dealings with Mattress Firm.
Date published: 2017-01-17
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Mattress Firm in Boston, Massachusetts is set out to be a different kind of mattress store; focused on a unique shopping experience for our valued customers with a large selection of quality brand name mattresses, beds, and bedding products, combined with competitive pricing and knowledgeable, well-trained sales associates. Mattress Firm also has leading consumer guarantees ensuring the comfort & satisfaction of our valued customers.

As Mattress Firm has grown into America’s #1 mattress retailer with 3,500+ locations, we’ve expanded the level of service and selection for our valued customers. Mattress Firm in Boston, Massachusetts offers same day mattress delivery with the guaranteed lowest prices. Our unique color by comfort matching system help guide consumers to the right mattresses for their personal needs. We make it easy to find the best mattress for a great night’s sleep!

Whether customers are faced with snoring, backaches, or just trouble falling asleep, now more than ever Mattress Firm has an unparalleled array of sleep solutions. Embracing the latest research showing the link between proper sleep and good health, our mattress store in Boston, Massachusetts has an expanded selection of specialty mattresses and beds, including advanced memory foam mattresses, Beautyrest Black Hybrid, Serta iComfort, and other top designs.

Same Day Mattress Delivery is available across the United States for all standard mattress sizes including options in twin, twin xl, full, queen, and king sized mattress sets.

Mattress Firm…Save Money. Sleep Happy. ™