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Mattress Firm Jantzen Beach Center - Bed & Mattress Store in Portland, OR

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This store accepts donations

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Mattress Firm Jantzen Beach Center
12405 N Starlight Ave
Ste 300
Portland , OR 97217
Mattress Firm Jantzen Beach Center is rated 4.9 out of 5 by 103.
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Mattress Firm Promotion
Mattress Firm Jantzen Beach Center is rated 4.9 out of 5 by 103.
Rated 5 out of 5 by from Really liked Trish! I did not make a purchase - I was thinking about it and went through the financing part to see if I qualified (since she said that delivery and restocking fees would be starting in a few days and that I should get it in the system now to assure that I wouldn't have those fees - I felt the sense of urgency) But my BF is heading out of town on a trip and didn't have time to go back with me to pick a particular bed out / make the decision with me - and I don't want to make a decision that big without him ... So I called and canceled the pre-qualification / invoice of the bed I thought I might want. She assured me that the invoice was canceled.
Date published: 2015-11-11
Rated 5 out of 5 by from Great service Our salesman was helpful in selecting the tempur-pedic cloud elite. He explained what to look for when testing a bed and guided us in making the right decision. He took the time to listen to our needs and helped us in making the purchase that we wanted work with our price range. The bed was delivered within a week and a half. The delivery needed to be rescheduled and they worked with the delivery team to make sure it happened in a timely manner. The deliverymen were respectful of our home and our new mattress and set it up in no time at all. They even put the mattress cover on for us. It's nice to have a large purchase go seamlessly.
Date published: 2016-09-02
Rated 1 out of 5 by from Had to put my bed in the shed.!! I purchased a Sealy Posterpedic mattress in December of 2012. The bed started by to break down the 2nd year l owed it. The mattress got so bad, l could no longer sleep on it, so l put it in the shed. I thought this would be my last bed purchase. Boy, was l wrong. It has been very difficult for me trying to deal with the warranty process. I am a senior citizen, and the paper work and taking pictures of the mattress has been a real challenge for me. I truly believe that Sleep Train goes all out when they are selling you a bed. Where they could use improvement, is helping you with filing a claim if there is a problem with you the mattress you bought from them.
Date published: 2016-07-20
Rated 5 out of 5 by from Respectful, prompt, organized! We purchased a futon and items that go with it. I really appreciate that what seems to be a dying skill, treat the customer kindly and as if you really appreciate their business has not been lost through your staff. From walking through the door, asking our questions, waiting for a computer, engaging my teenage son, to interacting with the Great warehouse crew, who were prompt and organized and again very respectful. I also appreciate the warehouse not being in Hillsboro like many of the other furniture/mattress stores around us. It was convenient and not unrealistic to drive to as we needed the item today.
Date published: 2016-09-07
Rated 5 out of 5 by from An old school sense of service! I walked into the Sleep Train store exahusted from 3 months of awful sleep on the terrible cheap memory foam mattress I bought online. I had a very limited budget & a very specific desire for my old favorite bed. They helped me look up my old model, showed me a few options & helped me stay in my budget AND get what I wanted. I wasn't an easy customer, so stressed out by the unexpected expense. They were patient, helpful & encouraging through my stress. In the end I felt a sense of customer service that is hard to find this day & age. Thanks guys, you have a customer for life!
Date published: 2016-02-01
Rated 3 out of 5 by from Helpful in store customer service, poor delivery Very helpful in store customer service, however, their delivery process is quite poor. We paid for next day delivery, never got a call the night before to give us a 2 hour window of time, called multiple times the next morning leaving a message and never got a call back. Finally reached them several hours after they were open for them to say they would deliver it any where between 2:15-8:15. We did receive a call around 2pm stating they would delivery the mattress between 6:15-8:15 and we would get a 30 minute warning. They called us 5 minutes before it was suppose to get delivered then did not deliver the mattress because they claimed they could not get down our street. Needless to say, we have yet to receive our mattress.
Date published: 2016-03-07
Rated 5 out of 5 by from Amazing service & experience My fiance and I visited the Jantzen beach location on 4/11/2016, about an hour to closing. We had the pleasure of working with Joe. As first time buyers we had a lot of questions, concerns and comments. He answered all the questions, and provided even more information. We told him our price range and I love that he showed us mattresses in that price tag. Once we fell in love with the mattress, he was able to work out a deal for us as we were looking at a mattress at another store. Than he brought over his pillow cart, and I loved trying all the pillows out. We enjoyed the whole experience and did not feel pressured to buy anything, and Joe was great in directing us toward what we wanted and how much we were willing to spend. Thank you Joe! -Anna and Andrey
Date published: 2016-04-13
Rated 5 out of 5 by from Great service from cradle to grave. Our sales person was great! She was very personable and not pushy. She knew her stuff and had an accurate answer for all of our questions. She gave us a great deal, kept everything within budget and still made it possible for us to get all the bells and whistles. Couldn't be happier. Delivery guys were great and professional, they stayed on task, got the job done quickly and were gone in fifteen minutes. In the end our bed is everything we expected and we love it! Thank you from Jeffry & Linda :)
Date published: 2016-10-10
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Mattress Firm in Portland, Oregon is set out to be a different kind of mattress store; focused on a unique shopping experience for the customer with a large selection of quality brand name mattresses, beds and bedding products, combined with competitive pricing and knowledgeable, well trained sales associates. We also continuously offer a variety of mattress sales and discounts so make sure to check back frequently!

As Mattress Firm has grown from a small 250 store chain to the nation’s largest 2000 location strong mattress retailer, we’ve expanded the level of service and selection for our valued customers. Our Mattress Firm in Portland, Oregon offers same day Red Carpet delivery and our unique color by comfort matching system guides consumers in selecting the right mattresses for their personal needs.

Whether our consumers are faced with snoring, backaches, or just trouble falling asleep, now more than ever Mattress Firm has an unparalleled array of sleep solutions. Embracing the latest research showing the link between proper sleep and good health, Mattress Firm in Portland, Oregon has an expanded selection to include the fast growing category of specialty mattresses and beds to include Tempur-Pedic, iComfort, and Optimum products.

Mattress Firm….Save Money. Sleep Happy.